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Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly …
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What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace…
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What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors.…
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Demo: Jive for Microsoft Outlook and Office
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Product Details
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- Competitors
- Tech Details
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What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.
Jive Screenshots
Jive Competitors
- Axero
- Sprinklr Service
- Microsoft Yammer
- Microsoft SharePoint
- OpenText Vibe
- TIBCO Tibbr
- Traction TeamPage
- MangoApps
- Moxie
- HCL Notes (formerly from IBM)
- OpenText Enterprise Content Manamagement (ECM)
- VMware Socialcast (discontinued)
Jive Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 6.1.
The most common users of Jive are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly interface and minimal initial training required, Jive has successfully facilitated the sharing of knowledge, overcoming geographical and organizational barriers. Users have reported that Jive has helped in creating working groups for commercial proposal preparation, enabling effective case handling and discussion among global tech support teams, and integrating new affiliates into the organization seamlessly. It has also served as an intranet platform, replacing aging systems and providing a centralized hub for communication, collaboration, and storage of important documents. Additionally, Jive has been highly regarded for its ability to set up communities for collaboration, crowdsourcing ideas, and engaging with employees. It has been successful in improving transparency within organizations, connecting employees worldwide, and enhancing business gains. Moreover, Jive serves as a front-facing customer collaboration site, allowing for the resolution of issues and the posting of relevant information. Furthermore, it has hosted external-facing communities for customers and partners to discuss products and resolve issues. With its versatility and integration capabilities, Jive has proven to be an essential tool for businesses in various industries, promoting collaboration, innovation, and interactive internal communications.
Versatile and Seamless Communication: Several users have praised Jive for its versatility in enabling seamless communication and enhancing collaboration within the organization. They appreciate the ability to connect with anyone in the organization, publish work for feedback and collaboration, and efficiently communicate with colleagues. This feature fosters a connected and productive work environment.
Customizable Information Organization: Many reviewers find Jive's ability to configure multiple information tapes with different themes valuable. This customizable feature allows users to organize information based on their specific needs and preferences, enhancing productivity by ensuring easy accessibility and organization of relevant information.
User-Friendly Onboarding Experience: A number of users highlight Jive's prepared block for beginners as helpful in getting new network users acquainted with the platform through game tasks. This user-friendly onboarding experience helps new users quickly adapt to the platform, promoting a smooth transition and effective utilization of Jive from the start.
Weak and limited search functionality: Users have expressed frustration with the weak and limited search functionality in Jive, making it difficult for them to find content and navigate the platform. Several reviewers have mentioned that they struggle to locate specific information or groups without prior knowledge of their location.
Challenging information architecture and taxonomy: Some users have found it challenging to discover and locate spaces or groups in Jive due to its information architecture and taxonomy. They feel that the organization of content is not intuitive, leading to difficulties in finding what they are looking for.
Lack of real-time collaborative editing capabilities: Working on a document with other people in Jive can be cumbersome as it requires downloading the file, making changes in another program, and re-uploading the document. Many users desire real-time collaborative editing capabilities similar to Google Docs, which would streamline collaboration and improve productivity.
Based on user reviews, there are several common recommendations for Jive.
Users suggest implementing Single Sign-On (SSO) to improve accessibility and streamline the login process for employees. They also recommend trying out Jive before making a decision and researching to find the best fit for specific business needs. This includes taking a trial before purchasing the product and involving a partner when using Jive.
Additionally, users recommend using Jive for various aspects of the business, such as answering employee questions, intra-office communication, collaboration, and sharing internal documents. They emphasize the importance of getting executive support and IT ownership for Jive to maximize its potential.
These recommendations highlight the benefits of implementing SSO, conducting thorough research, and utilizing Jive for multiple aspects of the business to improve communication and collaboration within an organization.
Attribute Ratings
Reviews
(1-25 of 26)Companies can't remove reviews or game the system. Here's why
November 26, 2018
Jive - a suitable intranet for larger teams
Jive is being used across the entire organization. The business problem Jive addresses is improving and facilitating communication amongst geographically dispersed teams. It can help keep information in one place, teams can create spaces to post articles and share those amongst the rest of the company. Jive provides an intranet where all the company teams and groups can keep in touch.
- Facilitates sharing of information between various teams
- More 'social' features increase engagement on content (comments, likes, etc)
- Easy interface for posting articles
- Can be hard at times to search for older articles you are trying to dig up.
- The email summaries of missed posts keep repeating on a daily basis - if you haven't seen a particular article you'll keep getting emails about it.
- Categorization of articles could be improved. Not always easy to get the right category for a given piece of content.
September 28, 2018
Jive as a collaboration tool in a world wide company
Jive is used across the company worldwide. Many different communities are created, of different sizes. For me, Jive brings added value on top of file sharing, allowing you to collaborate on documents, comment, ask questions, etc. All of this accelerates the process to create a document, and produces higher quality content while receiving feedback from people in the community. It also allows you to get help from the hidden network. Integration with Microsoft Office is very good, especially using the Jive plugin for Office.
- Office integration
- Data hierarchy is simple, so easy to understand
- Same principles apply to anything (people, groups, projects, documents)
- Document Version management
- Quite flat hierarchy of data (group, project, document) will confuse people used to manage multi level folders structure
- Performance sometimes
- Notifications schema is a bit difficult to setup for the user, between too much or not enough notifications (always a tricky topic any way)
September 28, 2018
Effective and instant communication tool
Jive is used within the whole organisation to communicate with colleagues in offices located within different countries and with colleagues within the office.
- Sharing of information
- Socialize the business processes and bring employees together
- Rich activity streams
- Customization of the Software
- Does not allow for much customization
- Mobile app is a kind of clunky and features are a little lack luster
- The main homepage has a lot going on, I would like for it to be separated out better or easier to follow.
July 23, 2018
My Jive Review
Across the whole organisation with a focus on day-to-day operational issues and business planning:
- lateral comms: coordination within and outside individual teams in the course of delivering their business priorities
- upward comms: situational awareness for project/program managers and executives
- downward comms: regular blogs from executives regarding priority setting, business agenda, updates...
- product/it support of various it tools and software used operationally
- organising events (conferences, bleacher talks, meetings, forums...)
- preservation and guarding against erosion of corporate knowledge (decision points, know-how, highlights, lowlights, knowledge base...)
- easy to quickly assemble a community of interest at various privacy levels (private, secret, open...)
- easy to get an awareness of what activities others are doing (activity streams, notifications...)
- integrates well with the existing enterprise it infrastructure (office/outlook connects)
- Jive's customisation of the TinyMCE editor could use further improvement (e.g. wrt editing tables)
- Telepresence (i.e. online/away status) for users would be nice, paired with the ability to open a chat session
- The admin console could use a refresh (we find ourselves fishing/searching for 'that setting to do X...')
- Developer documentation (esp. creating add-ons) could use some consolidation, clarification and a refresh... we build a lot of add-ons
- PKI authentication support out of the box would be nice
- Allowing users to choose how their name is displayed, as opposed to how it is recorded in LDAP. I would say 10-20% of our user base has a preferred or commonly used name (e.g. Dominique (Dom) Collette). Because my name is recorded in LDAP, and because our LDAP is considered an official system of record, owners of LDAP are required to strictly adhere to identities used in official documents (birth certificates, etc...) but many people prefer to be called by some nickname, or by what is considered their middle name on a birth certificate... There are no options to enter a displayed preferred name.
- Information management: smart rules for the lifecycle/sedimentation of information (e.g. goes from fresh/active, to archived, to destroyed) would be nice. it would personally base those rules on a combination of attributes such as age, 'kinetic activity' (likes, shares, bookmarks, comments, @-mentions...), and then come up with thresholds and strategy for notifying the author (e.g. "Your document X is Y years old and showing a low relevance rating. Would you like to update it? archive it? delete it?...").
- Project management - task breakdowns, display... we use Atlassian tools a lot (Confluence, JIRA) -- a nice integration/add-on with those tools would score huge points with our user base (e.g. Create JIRA issue from a discussion/document, create Jive discussion from a JIRA issue, a time to display JIRA sprint board, product backlog...)
July 20, 2018
Very pleased with using Jive at Work
The Marketing and Outreach department uses Jive as an intranet to be able to access important items at their desks and remotely on their cell phones, while in the field.
- It stores information easily so it can be accessed by others
- The Jive app is user-friendly and helpful as field reps need to use it
- It's easy to manage the data that is uploaded into Jive.
- The formatting of the overview page is somewhat difficult to update and restructure.
- Sometimes the files won't load into the viewing area and must be downloaded to view.
June 19, 2018
Amazing Tool for Communication & Collaboration
We use Jive for our company-wide intranet. It's the primary way we communicate and collaborate across departments and regions. From blog posts to meeting notes and weekly reports, it's a great way to store and share important documents in a secure environment. We also gamify use of the intranet and use Jive to manage charitable giving, with employees having the ability to donate points earned to a charity we vote on as a team.
- Collaboration
- Integration with Outlook
- File storage
- Publishing
- Notifications can be wonky sometimes. I'm not sure why, but I often have to clear out new notifications multiple times before they disappear.
- I'd like to see more robust options in the CMS for creating blog posts. It's not always easy for newbies to figure out how to position images, videos, etc. in a blog post.
- Better training/tutorials for new users. For those comfortable with technology, Jive is quite intuitive. But we've found it's overwhelming for those who aren't as confident using new technology. Perhaps some quick and simple tutorial videos would be a helpful way to familiarize new users with the features available.
June 13, 2018
Jive talkin' (sorry)
Jive is being used across the entire organization to provide a company-wide internal resource for file hosting, discussion, announcements and so on. In a larger organization like ours with offices all over the world, it is important that all employees have a shared resource of this type for sharing documents and information.
- Jive does not have too much of a learning curve - most of it is pretty intuitive for anyone who has used similar tools in the past.
- In the right hands, information can be organized well.
- It is quite highly customizable by users, which is always a plus - one size does not always fit all!
- I have sometimes found previews of uploaded files to be unreliable - Jive has failed to correctly render some files and gave up completely on some others.
- Information is only as well-organized as the user. It's a shame there aren't more guidelines or guardrails to help avoid confusion.
- Tagging, at least in our implementation, is the wild west. Lots of duplicative tags because absolutely anyone can add tags, even if variations of those tags already exist and could be used instead. This is a common problem in tools like these, though.
March 16, 2018
Jive - A unique Collab Platform
Jive is a great way for our 6 remote office locations and HQ to collab on projects, ask questions, get advice, and just share social stories about themselves or the company. It's a wonderful tool
- Store company information that is sharable company wide
- social connections
- advice
- sharing
- Some bugs
- ease of use
- html capabilities
February 09, 2018
Jive-n Intranet Platform
Jive is being used for our intranet platform. It is being used across the whole organization. It replaced our aging intranet with an updated social intranet with more usable features.
- Jive makes it easy to create new pages for administrators.
- Jive makes it easy to manage users in one area and simple to navigate administration user interface.
- Jive is a really good concept, the idea behind jive creates a great main hub in an organizaiton.
- More features and widgets would be prefered for media related subjects.
- Sometimes support can take ages to get back to you but the new company that purchased Jive is slowly improving the support infastructure.
- Having a home page that has more options to control types of news or what pop ups on users would be great.
January 23, 2018
Best features of social media, collaboration, content sorting and searching ALL IN ONE - Jive box of goodness!
Jive has been adopted by our corporation to be used as a collaboration software. We are able to create internal websites (similar to Google Sites), tag people on content (connected with an internal directory), rate comments and content, share etc. Very flexible platform and with endless capabilities.
- Enables for the creation of well-designed websites with basic knowledge of web design but tailored to serve the most advanced users as well (HTML etc).
- Allows Facebook like collaboration (liking, tagging, rating).
- Allows for powerful inter-company content search with the use of categories and content tags (think drawers with unlimited folders).
- Allows for push notifications when content is posted to specific sites- great integration with Outlook.
- Serves as great archiving system with powerful Google-like search capabilities.
- Push notifications without user's knowledge - something that each company has to fine tune based on their specific requirements. Ex. when updating old calendar events, push notifications could potentially go out to the attendees of that event. Room for improvement in creating a "Minor change, don't send an e-mail" button.
- The integration with Outlook does not support enhanced content. For ex. User sends an e-mail with links to a distribution list. The distribution list has not only the people interested in the content but it also has the Jive integration e-mail that allows that specific content to be automatically posted to the internal Jive group's site. So when the e-mail is sent, users get it in Outlook but it is also archived in the special group created for them. Purpose? To store all content outside of e-mail and not lose it when users leave firm. To be able to search for it better... etc. Problem: e-mails with links, attachments, photos etc post not too good. Plain emails store nicely.
- As with all new software a lot of people can complain about it and if their needs are not addressed in time, it becomes a continuous ache. With the first opportunity, those people will gladly say no to the application. More training gurus, more hand-holding might be needed for better and widespread adoption. Lots of folks complain about the amount of notifications received. More flexibility in unsubscribing or updating preferences should be presented in the notifications themselves and support around that needs to be present at all times. (e-mails on "did you know you can limit the amount of notifications you receive this way?").
December 29, 2017
Western equivalent Bitrix24
Creation of a working group for the preparation of a commercial proposal.
Doing business with your new employees on behalf of HR.
I've created a space that other Wеb2win employees can come to find out everything they need to know (and more) about the customer marketing programs I run. That has saved me a tremendous amount of time replying to questions and answering requests for meetings.
Doing business with your new employees on behalf of HR.
I've created a space that other Wеb2win employees can come to find out everything they need to know (and more) about the customer marketing programs I run. That has saved me a tremendous amount of time replying to questions and answering requests for meetings.
- Individual design
- Presence of Russian language (localization can be independently established)
- You can configure several information tapes with different themes. One for work, the second for communication
- A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.
- There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.
- Integrates with MS Office, Google Drive, Google Docs
- There are all platforms (even Winphone and blackberry)
- You can create forum threads
- For the first time, pages open slowly, this is due to the fact that they load quite heavy widgets. Corrected with patience at the first boot.
- The administrator console is only partially localized, the essential part remains in English. Fixed by learning English.
- Widgets are not localized, which are offered by default to new users. This is for programmers.
- A lot of different materials that you can create: polls, ideas, documents, blogs, messages, etc., total 16 items. They are different, managed differently and have different properties - all this will cause difficulties in the initial stages. Corrected by a serious approach to user training. However, for advanced users - it's interesting
- If you specify your name in Russian at the first self-registration, in the system it can be displayed as "abracadabra". Fixed either synchronization with Active Directory, or individually by the user.
August 31, 2017
Another Jive-n Review
In comparison to other platforms, Jive-n provides the fastest way to integrate new affiliates into your organization. With the new features of Office 365, Jive is limited in customization and API integrations. It would be great if they could extend themes, layouts and ability inject JavaScript or CSS for better branding. Overall, it's still a great product however for the price, I would use Office 365.
- One aspect that more clearly differentiates these applications, however, is the nature of their alignment with particular work contexts through integration with other applications.
- Jive-n targets employee collaboration and social intranets with Jive-n, while Jive-x supports external partner and customer communities.
- Several other categories of application offer similar core functionality (such as support for profiles, groups and conversations), but also support other more advanced capabilities in specific areas.
- Jive-n competes with vendors that often get chosen instead of it, due to their strength in adjacent functionality — for example, horizontal applications, such as email and content management, or vertical business applications.
- Despite its efforts to position its integration capabilities as a neutral hub, Jive-n's lack of native capabilities to support work that requires process or structure increasingly puts it at a disadvantage.
- Jive-n is still a relatively small organization and needs to manage its evolution carefully.
December 18, 2015
Jive puts the power in the users' hands
It is absolutely essential to the business processes in my company. We use it for all collaboration from internal discussions to working with clients in externally-facing groups. It is simple and intuitive to use, yet is a very rich platform with tons of functionality. Because we drink our own champagne here, it is easy to show our clients how Jive can change how they work daily.
- Search -- be able to quickly find anything that you have access to
- Work out loud -- share your knowledge and content instead of hoarding it on your desktop or in an ugly email chain
- User-centric -- Jive puts the power in the users instead of the admins. There is of course some admin control, but the users shape how the Jive instance is used and can quickly collaborate instead of relying on an IT ticket.
- Better integration with other tools such as Jira
- Expand the very useful Jive for Office and Outlook to work with Mac operating systems
- Give more options for theming/branding in their external-facing Cloud environments
December 08, 2015
Jive, the Collaboration platform leader
We use Jive internally at JCS - it forms the backbone of how we do business - all of our team collaborates on the platform and our customers collaborate with our team via Jive. All interactions are captured within Jive and all of our business documentation resides in Jive. Our customers use Jive either as external support sites or internal team collaboration sites.
- Integration into other business platforms like Salesforce is part of the standard package.
- The APIs are fully featured and are easy to use.
- Extremely flexible platform that easily matches your business process.
- Task management would be a nice addition.
- UI could use some modernization - it could become a little cluttered.
- Moderation could be updated to be more robust.
- Spam protection for external communities could use some help.
December 16, 2014
Jive in the enterprise - it just works.
Score 9 out of 10
Vetted Review
Verified User
Our organization supports the implementation of Jive at client organizations. It is used for client team, department, office, project and other natural work teams to collaborate on deliverables, support business development activities, manage one off projects, drive innovation, create more interactive internal communications and support people engagement and on boarding of new staff.
- Deliverable creation and development using the Jive Office Connector
- Ad hoc, team driven collaboration
- Quick information and networking information within an organization
- Streamlining the integration of some modules / features such as event management (this is improving!) and blogging.
November 26, 2014
Social Collaboration with Jive
Score 9 out of 10
Vetted Review
Verified User
- Collaboration around documents, ideas.
- Groups, subgroups, private groups.
- User profiles/people search.
- Mobile access to the application.
- Integration with Sharepoint.
- Improving all the time, but user profiles in version 6 were not that great. New "LinkedIn" like features are planned for new versions and I am excited to see those at work.
- Mobile access is OK, but the experience isn't that great.
- Ability to start/manage threads via SMS text would be helpful (a la Twitter).
March 20, 2014
Simply Jive
Score 9 out of 10
Vetted Review
Verified User
My global organisation is using Jive to successfully connect approx 80,000 employees worldwide. Jive has a very simple approach that is easy to understand and easy to use. Valuable business knowledge is now being shared and enhanced through this fantastic framework. Its a social business platform that understand how it needs to deliver a service to operate for business. There isn't 100% usage of the platform but that was never expected. Our usage rate is close enough to 100%, which says a lot about the ease of use of the product. The company has seen greater transparency and access to executives (they Blog) and a greater sense of being connected to "the company". New features in Jive have been well received. We have also integrated our communication platform with Jive so in affect it has become our default Intranet. Its where we go to learn, collaborate, think and grow.
Overall the product has delivered massive business gains for us and has even been tweaked to work as an Extranet in a separate instance. Its really the only thing that has been deployed internally that has become a runaway success within 6 months. So, basic uses are corporate communications, project teaming, topic teaming, idea generation, information and assistance, key links, exec engagement, just to name a few.
Overall the product has delivered massive business gains for us and has even been tweaked to work as an Extranet in a separate instance. Its really the only thing that has been deployed internally that has become a runaway success within 6 months. So, basic uses are corporate communications, project teaming, topic teaming, idea generation, information and assistance, key links, exec engagement, just to name a few.
- Discussion, document, blogging and site creation
- Activity summaries, notifications
- Total ease of use
- Excellent up time if used as SaaS
- Jive for Office plug in is excellent and offers true document/file collaboration functionality.
- More could still be done on making activity aggregation simpler to use.. more like a timeline in Facebook. The new version is much better at this though.
February 21, 2014
Jive Talking
Score 5 out of 10
Vetted Review
Verified User
It's used by the whole organisation for sharing and collaboration across divisions and geographies
- Allows you to connect with anybody in the organisation
- Allows you to publish your work and solicit feedback or even direct changes, with some version control
- Search functionality is very weak
- The information architecture and taxonomy doesnt allow for easy discoverability of content
- It's hard to navigate the and find spaces/groups that I already know about
- The main profile/interface does not allow easy access to key tasks or common tasks.
February 17, 2014
Jive Social Collaboration platform - a review from one of the UK's most experienced consultants
Score 8 out of 10
Vetted Review
Verified User
I work on multiple Jive projects - all have been global and large organisations, up to 200,000 employees, where all departments use it. Typical benefits are productivity gains, expertise location, enhanced collaboration, increased employee satisfaction, reduced time to market, innovation and increased competitive edge.
- Increased collaboration
- Silo busting
- Increased Productivity
- Time saved
- Competitive edge
- Listening to customers - e.g. bring back Ryan Rutan's 'grey' plugins or make them core!
- Analytics
- Customer support
- Get less US centric
February 12, 2014
Jive - A potential winner
Score 7 out of 10
Vetted Review
Verified User
I have been involved in consulting and implementing Jive to various organizations. I have seen it help increase collaboration among employees tremendously. In all the organizations I have implemented Jive, I have seen it as the one stop place for employees to find out information about anything - be it information about an employee or knowledge about some matter.
Information is usually hidden within organizations and its difficult for someone new to seek and find relevant info. Jive help individuals in the organizations to rapidly search and seek out people who have expertise in that department.
Information is usually hidden within organizations and its difficult for someone new to seek and find relevant info. Jive help individuals in the organizations to rapidly search and seek out people who have expertise in that department.
- Easy advanced customizations
- Jive Apps (deleloper network) rocks
- Available on cloud
- Ready Integration with various systems such as Sharepoint , SalesForce, etc
- Mobile Integration
- Jive projects isn't really useful for managing projects.
- Sometimes receiving support from Jive team can be a daunting task . Maybe due to limited resources available in the Jive team
- Can improve much more on the mobile section
February 11, 2014
Jive for Internal Community
Score 7 out of 10
Vetted Review
Verified User
We have setup a community on top of Jive platform for collaboration and crowdsourcing purposes. All employees of an organization can share their ideas towards a particular challenge, and the challenge owner can select the best idea from them. Apart from this, the community is also used for engaging with employees and others.
- Facebook connect can help to and fro communication from Facebook to the Jive community. Helps to engage with a large audience.
- Office integration helps users to collaborate on documents directly from Office itself. No need to login on community and share views.
- Project feature helps managers to track project management tasks.
- OOB Content types helps users to create all types of content in a community
- Jive allows customization for themes to change look and feel of a community websites. It also allows developers to create custom plug-ins, widgets and Jive apps.
- Creating custom content types is too complex in Jive.
- Challenge module is missing in Jive. Although it has an idea module but it needs to be enhanced to include crowdsourcing capabilities.
- Project is very good Jive feature.
February 04, 2014
Jive - An Enigmatic Addiction
Score 8 out of 10
Vetted Review
Verified User
We have our External Facing Communities hosted on Jive Platform which makes it the most advanced community I have ever came across in my career with the power of Jive.
Team Collaborations are working very diligently and the number of users active on the Community is increasing day by day. Communities is external facing and hence is used by whole organization and also by the customers and partners.
Business problems related to our products are discussed here, action is taken and issues are resolved here giving us a happy and satisfied customers :)
Team Collaborations are working very diligently and the number of users active on the Community is increasing day by day. Communities is external facing and hence is used by whole organization and also by the customers and partners.
Business problems related to our products are discussed here, action is taken and issues are resolved here giving us a happy and satisfied customers :)
- Jive Team Collaboration has always been a smart way to collaborate with the power users and have the problem resolved.
- Quick way to post your problem / resolve someone's problem.
- As a support person for our communities I have already found answers to my questions by just a quick search on JC, but even if I don't, I can just post a question and place it in a space where i think right people can help.
- Jive Ideations are editable right now, which makes the real owner of the idea a different person than the person who has edited the idea.
- We are on 6.0.1 and soon planning for 6.0.3 as we are facing many known bugs in 6.0.1 which can't be fixed or have a workaround.
February 04, 2014
Jive Turkey
Score 3 out of 10
Vetted Review
Verified User
We used Jive as our front facing customer collaboration site and not internally. It combined the collaboration between customers with our desire to post customer relevant information.
- Notification options to users/customers
- Configuration control
- Scaleability
- Version control of documents and document plug-ins
- Hosted site support
- UI configuration
February 04, 2014
Jive in tech support context
Score 10 out of 10
Vetted Review
Verified User
Jive collaboration platform is used in tech support case handling discussion, i.e. getting support from your peer across the globe. Jive has enabled us to overcome not only geographical and time zone barriers but also organizational silos. Case handling is more effective, knowledge sharing is effortless, and we're building a verified knowledge base as we go along. With minimal initial training, we have engaged a living community of around 6000 expert and novice users, and got moderators/community managers on board. Great product, easy to use and easy to implement. In an area where engagement is the biggest problem, with Jive, we have overcome that problem.
- Ease of use: low threshold of "getting started"
- Ease of administration: transparency and human understandable, consistent admin console
- Ease of creating attractive content.
- Sometimes it has proven to be an issue to find out exactly what browsers/versions cause problems.
- Integration in a wide and complex IT environment is not always the easiest thing.
December 14, 2012
Product slowed us down!
Score 3 out of 10
Vetted Review
Verified User
- Jive is great if you want to give your customers a place to interact with you. You can control what is shared to the customers and they can give you feedback in a controlled environment.
- It wasn't the right fit for us because it didn't have the tools our engineering team needed to share code effectively. We also had a hard time getting adoption up because people were not clear on which groups held which documents. There were lots of duplicate docs. People liked the shared drive because they could just save a file and move on. However, with Jive they had to log in, download, edit, upload. It was time consuming. The Word and Excel connectors sounded good but they made our systems slow and often broke. So people didn't use them.